Frequently asked questions

1. What does “Research Use Only” mean?

All products offered by Peptide Reserve are intended strictly for scientific, laboratory, and experimental research. They are not for human consumption, medical use, diagnostic use, or therapeutic application. Only qualified individuals or institutions should purchase these materials.

2. Are your products sterile?

Our research peptides and laboratory materials are provided in sealed, sterile containers. However, sterility is intended for research handling, not medical use.

3. How should I store the peptides?

Peptides should be stored in a cool, dry environment, out of direct light.
Long-term storage may require refrigeration or freezing, depending on the compound. Always follow proper laboratory storage procedures.

4. Are your products measured by weight or volume?

All peptides are listed by total peptide content (mg). BAC water and lab solutions are listed by milliliters (mL).

5. Which shipping carriers do you use?

We use major domestic carriers (USPS, UPS, FedEx). Tracking is provided for every order.

6. When will my order ship?

Orders typically ship within 1–2 business days. Shipping speed depends on the method selected at checkout.

7. Do you offer refunds or returns?

We accept returns only for damaged or incorrect items. Due to the nature of research materials, opened vials cannot be returned.

8. Do you ship internationally?

Not at this time. Domestic U.S. shipping only.

9. How do I contact customer support?

You may contact us anytime through the website’s support form or email. We typically respond within 24 hours.

10. Are these peptides pharmaceutical or medical products?

No. All products are research-grade and not intended for medical use.