PEPTIDE RESERVE®

Shipping and Local Pickup Policy

Effective date: September 3, 2026

Order Processing

Shipped orders are processed after payment is accepted and required order information is verified. Processing and delivery estimates shown at checkout are estimates, not guarantees.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact Peptide Reserve promptly if an address correction is needed. An address may not be changed after an order has entered fulfillment.

Tracking and Delivery

Tracking information will be provided when available. Carrier scans and delivery estimates are controlled by the carrier and may be delayed or incomplete.

Local Pickup — Lansing, Michigan

  • Local pickup is free and available only on a scheduled basis for eligible orders placed through the Peptide Reserve website.
  • Customers must select Local Pickup — Lansing, Michigan during checkout and wait for a “ready for pickup” email before arriving.
  • Peptide Reserve does not operate a walk-in retail storefront. Unannounced visits cannot be accommodated.
  • The pickup location, pickup scheduling details, and available times are provided privately after the order is confirmed.
  • Customers may be asked to present the order confirmation and identification matching the purchaser or authorized pickup person.

Pay at Pickup

When available, Pay at Pickup may be selected only with the Local Pickup method. These orders remain unpaid and on hold until payment is collected. Inventory is not considered collected or transferred until payment is received and the order is released. Online payment remains available for customers who prefer to pay when placing the order.

Missed Scheduled Pickups

If you cannot attend a scheduled pickup, contact peptidereserve@gmail.com to arrange another time. Repeated missed pickup times or extended non-collection may result in cancellation, subject to payment status, product handling requirements, and applicable law.

Delays, Loss, or Damage

Weather, carrier disruptions, holidays, incorrect addresses, and events outside reasonable control may delay delivery. Report a missing, damaged, or incorrect shipment to peptidereserve@gmail.com within three calendar days after recorded delivery. Retain the packaging, shipping label, and product for review. Photographs or other documentation may be requested.

Restrictions

Peptide Reserve may restrict or cancel shipment or pickup when required by law, carrier rules, payment-processor requirements, product availability, fraud-prevention measures, or the Research Use Policy.

This policy does not limit any non-waivable rights available under applicable law.