Refund and Returns Policy

Effective date: September 3, 2026

All Sales Are Final

Due to the nature of our products and the inability to verify storage, handling, package integrity, or chain of custody after delivery, Peptide Reserve does not accept returns or exchanges. Exceptions apply only when an order arrives damaged, contains the wrong product, or is missing an item.

Do not send any product back without written return authorization from Peptide Reserve.

Order Cancellations

Cancellation requests must be submitted before an order enters fulfillment. Peptide Reserve cannot guarantee cancellation after processing or shipment has begun.

Damaged, Incorrect, or Missing Items

Inspect the shipment promptly. Email peptidereserve@gmail.com within three calendar days after recorded delivery if an item is damaged, incorrect, or missing. Include the order number, shipping label, a description of the issue, and clear photographs of the package and affected item. Retain all packaging and products while the claim is reviewed.

Approved Resolutions

After review of an eligible claim, Peptide Reserve may provide a replacement, store credit, or refund when appropriate. The available resolution depends on the circumstances, inventory, carrier documentation, and applicable law.

Refund Processing

Approved refunds are issued to the original payment method when possible. Financial institutions and payment providers control posting time. Original shipping charges are not refundable unless required by law or the refund results from a Peptide Reserve fulfillment error.

Non-Waivable Rights

This policy does not exclude or limit any rights that cannot legally be waived.